Your Personal Data Protection at bdlbet

1 Information We Collect

During the registration process and ongoing use of the bdlbet platform, we collect several categories of personal information. This includes identity information you provide directly, as well as data generated automatically when you use our services.

Information collected directly from users includes:

• Full name as it appears on your identity card (MyKad)
• Active email address and mobile phone number
• Date of birth for age verification (21 years and above)
• E-wallet account information such as Touch 'n Go eWallet, DuitNow, Boost or ShopeePay used for deposits and withdrawals
• Cryptocurrency account information (wallet address) if using USDT, BTC or ETH
• Proof of identity such as a copy of MyKad or passport for the KYC verification process

Automatically generated data includes IP address, device type and web browser, session time and duration, and cookie data required for website functionality.

2 How We Use Your Information

bdlbet uses your personal data only for legitimate and specific operational purposes. We do not use this information for any other purpose not stated in this policy without first obtaining your consent.

Permitted purposes for data use are:

• Creating and managing user accounts on the bdlbet platform
• Processing deposits and withdrawals through available payment methods
• Verifying identity to comply with licensing requirements and anti-money laundering (AML) standards
• Providing effective 24/7 customer support in Malay and English
• Sending notifications related to accounts, transactions and service updates
• Analysing platform usage patterns to improve the gaming experience
• Detecting and preventing fraudulent activity or unauthorised access
• Complying with legal obligations and international licensing requirements

3 Sharing Information with Third Parties

bdlbet does not sell, rent or disclose your personal information to third parties for independent marketing purposes. However, there are limited situations where data sharing is necessary to ensure the platform operates correctly and complies with legal requirements.

Third parties that may receive limited information about you are:

• Payment processing providers that handle deposits and withdrawals via FPX, e-wallet or cryptocurrency
• Game software providers such as PG Soft, Pragmatic Play and JILI that supply slot and live casino games
• Cloud computing and cybersecurity service providers that support platform infrastructure
• Regulatory bodies and law enforcement authorities when legally required

Each of these third-party providers is bound by strict confidentiality agreements and is only permitted to use your data for the purposes specified in those agreements.

4 Cookies and Tracking Technologies

bdlbet uses cookies and similar technologies to improve the functionality and user experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies used on bdlbet include:

• Essential Cookies: Required for basic website functions such as login sessions, language preferences and account security. These cookies cannot be disabled.
• Functional Cookies: Store user preferences such as game display layout and account settings for ease of use.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve its design and functionality.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the bdlbet platform.

5 Data Security Measures

Protecting your personal information from unauthorised access, loss or misuse is a priority for bdlbet. We implement multiple layers of technical and operational security controls to achieve this.

Security measures in place include:

• 256-bit SSL/TLS encryption for all data transmissions between your browser and our servers
• Two-factor authentication (2FA) available for added account protection
• Continuous security monitoring to detect unusual activity or suspicious access attempts
• Strict internal access controls — only authorised staff are permitted to access user personal data
• Regular security testing and system audits by independent parties
• A comprehensive incident response plan to address any data breach quickly

6 Cross-Border Data Transfers

As a platform operating under international licensing, your data may be processed or stored outside Malaysia. In all cases, such data transfers are subject to agreements that ensure a level of protection equivalent to the standards applied in Malaysia.

bdlbet ensures that every cross-border data transfer meets the following requirements: data recipients are bound by equivalent security standards; data processing agreements have been signed; and internationally recognised protection mechanisms are applied at all times.

7 User Rights Regarding Personal Data

bdlbet recognises and respects users' rights regarding their personal data. You may exercise any of these rights at any time by contacting our support team.

The rights you hold are:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of data that is inaccurate or incomplete.
• Right to Erasure: In certain situations, you may request that your data be deleted, subject to record-keeping obligations required by licensing.
• Right to Restriction of Processing: You may request that we limit how your data is used under certain circumstances.
• Right to Data Portability: You have the right to receive the data you have provided to us in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.

8 Changes to This Privacy Policy

bdlbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or technology developments. Users will be notified of any material changes via email or in-platform notification.

The effective date shown at the top of this page indicates when this Privacy Policy was last updated. Your continued use of the bdlbet platform after those changes take effect will be considered as your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we handle your personal information. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the established procedures.

9 How to Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or bdlbet's handling of your personal data, our support team is available 24 hours a day, 7 days a week.

You can reach us via live chat available directly on the bdlbet platform, or by email at [email protected]. Support is provided in Malay and English.

All privacy-related requests will be processed promptly. We aim to respond within a reasonable time after receiving your request. For cases that require identity verification, we may ask for additional information before processing the request.